Frequently Asked Questions

Your time is valuable to us, so we've put together responses to the most commonly asked questions. If you can't find what you're looking for, please don't hesitate to contact us at shop@trusthero.io

General

What is the TrustHero Review Card?

The TrustHero Review Card is an innovative tool designed to streamline the process of gathering reviews from your valued customers. Harnessing cutting-edge technologies like NFC and QR codes, TrustHero cards make it effortless for satisfied customers to share their feedback, eliminating any obstacles between them and leaving a review.

How does the TrustHero Review Card work?

The TrustHero Review Card operates with remarkable simplicity:

- Request a review from your client.
- Present the review card.
- Have your client tap or scan the card with their phone.
- Your review page will promptly open on their device.
- Your client can now effortlessly leave their review.

What differentiates the TrustHero Google Review Card from alternatives?

TrustHero's review cards stand out in several notable ways:

Proprietary IT Platform: We are the sole company in the market to have developed our own IT platform dedicated to the seamless operation of Review Cards. This ensures optimal performance and reliability.

Comprehensive Usage Insights: Leveraging our in-house IT development, we can furnish vital insights regarding the utilization of each of our cards. This empowers you with actionable data to enhance your review collection strategy.

Individual Identification Numbers: Setting us apart from competitors, each of our cards is endowed with its own unique identification number. This additional layer of data security assures the integrity of your feedback collection process.

Premium Technology: Every TrustHero card is equipped with a high-quality NFC chip and a dynamic QR code, guaranteeing swift and effortless interaction for your customers.

Complete Review Management Software: Beyond just providing cards, we offer our clients access to comprehensive software tailored for efficient review management. This comprehensive solution streamlines the entire review process, from collection to analysis.

How does NFC work in a Review Card?

NFC, or Near Field Communication, technology in a Review Card operates by enabling communication between the card and a compatible device, typically a smartphone, when they are brought into close proximity (usually within a few centimeters). This allows for seamless interaction such as tapping the card to trigger actions like opening a review page or initiating other predefined tasks.

What is a dynamic QR code?

A dynamic QR code is a type of QR code that can be edited and updated after it has been created. Unlike static QR codes, which contain fixed data, dynamic QR codes can be modified to redirect to different URLs or display new information without needing to regenerate the code itself. This flexibility makes them ideal for applications where content may change frequently or where tracking and analytics are required.

What kind of Review Cards does TrustHero offer?

TrustHero offers a variety of Review Cards tailored for popular review platforms including Google, Yelp, Facebook, and TripAdvisor. You can find detailed information about all our products here.

What is usage analytics?

Usage analytics provided by TrustHero empower you to monitor the utilization of any of our products, whether it involves tapping an NFC chip or clicking on a link. Detailed usage data for each item is presented in your account through an interactive graph, offering valuable insights into customer engagement and interaction patterns.

How do I activate my TrustHero Google Review Card after receiving it?

Activating your TrustHero Google Review Card is quick and straightforward, taking no more than 1 minute of your time:

1. Sign up with TrustHero.
2. Navigate to "Items" in the left menu.
3. Click on "Add Item" located in the top right corner.

For detailed instructions, refer to our guide here.

Can I change the link on my TrustHero Review Card?

Absolutely! You have the flexibility to update the link to your reviews page at any time.

If I order more than one card could each card be assigned to a different business?

Certainly! With TrustHero, you have the flexibility to assign each of your cards to any review page of your choice, allowing you to cater to multiple businesses seamlessly.

How durable is the card?

Our cards are exceptionally durable. Crafted from high-quality, resilient plastic, each card is built to withstand daily use and maintain its integrity over time.

Is there an expiry date for the card's functionality?

No, there isn't. The TrustHero Review Card is engineered to maintain its functionality for years to come without any degradation. With no expiry date, it represents a lasting investment in enhancing your business's online reputation.

Do I need to worry about maintenance or updates?

Absolutely not. TrustHero handles all maintenance and updates on your behalf. You can rest assured knowing that everything is taken care of seamlessly.

Can I gift TrustHero Google review card to another business owner?

Yes, absolutely! This gift would be an excellent choice for any entrepreneur or business owner concerned about enhancing the reputation of their business.

Is there a limit on how many times I can use the TrustHero Google Review Card?

No, there are no restrictions whatsoever on the usage of our Review Cards. Feel free to utilize them as frequently as needed to collect valuable feedback from your customers.

Do I need to be tech-savvy to use the TrustHero Review Cards?

Absolutely not! Our Review Cards are designed with simplicity in mind, ensuring that they can be seamlessly integrated into your business operations regardless of your technical expertise. It's a plug-and-play solution that is ready to use straight out of the box. Should you or your staff require any assistance or have questions, our dedicated customer support team is always available to provide guidance and support..

Does the card require any kind of battery, charging, or external power source?

No, the TrustHero Google Review Card operates without the need for any battery, charging, or external power source. Utilizing passive NFC technology, it is engineered for simplicity and hassle-free usage, ensuring effortless integration into your business operations.

Do I need any specific app or software to use the card? Do customers need to download an app?

No, neither you nor your customers need to download any external app or software to use the card. Powered by NFC technology, the card facilitates a straightforward review process. When touched with a compatible smartphone, customers are automatically directed to your business's Google reviews page. Similarly, scanning the QR code using the customer's phone camera achieves the same seamless experience, ensuring hassle-free review submission.

Is the TrustHero Review Cards compatible with all types of smartphones?

Yes, the TrustHero Google Review Card is engineered to be compatible with most modern smartphones featuring NFC (Near Field Communication) and QR code reading capabilities. This ensures that a broad spectrum of customers can effortlessly tap the card or scan the QR code to access your Google review page.

For a comprehensive list of devices supporting NFC and QR technology, please visit this page. Our list is continuously updated to accommodate new devices.

How secure is the TrustHero Google Card, and how is customer data handled?

Security and privacy are paramount for TrustHero. Our Google Card employs Near Field Communication (NFC) and QR code technology, both widely recognized for their security. When a customer interacts with the card, it simply directs them to your Google reviews page without storing or transmitting any personal or sensitive data.

The card features a passive NFC chip that activates only when in proximity to an NFC-enabled device, ensuring secure interactions without endangering the mobile device or its data.

Regarding customer data, the card neither collects nor stores any personal information. All interactions subsequent to tapping or scanning the card are directly between the customer and Google, ensuring full compliance with privacy standards.

Does the Google Review Card work worldwide?

Yes, the TrustHero Google Review Card functions globally and is not restricted by geographical boundaries. Whether your business operates locally or internationally, the card is designed to facilitate review collection seamlessly across the globe.

Are there any subscription or ongoing fees for using TrustHero Cards?

No, there are no subscription or ongoing fees associated with TrustHero Cards. We offer a one-time purchase of our contactless review cards, with pricing based on the quantity you require. There are no hidden costs, making it a straightforward and cost-effective solution for improving your online reputation.

Do my customers need a Google account to write a review?

Yes, customers are required to have a Google account to provide an evaluation of your business. However, the vast majority of smartphone users already have a Google account through popular platforms such as YouTube, Gmail, or Google Maps. In fact, a staggering 93% of smartphone users have an active Google account.

By leveraging the widespread adoption of Google accounts, TrustHero ensures that the majority of your customers will have the ability to leave reviews effortlessly.

Do I need to share my Google My Business Login with TrustHero?

No, there's no need to share any information from your Google account with TrustHero. Your login details belong to you and should not be shared with anyone unless they are performing work on your Google My Business or Google Local profile on your behalf.

Do I need to supply you a QR Code?

No, you don't need to. TrustHero Review Cards come with a unique dynamic QR code already imprinted on them during production.

Once you activate the card, this QR code will be assigned to you.

What do customers need to scan the QR Code?

Customers only need a smartphone with a camera. They simply need to hold their smartphone camera over the QR code, and a popup will appear, directing them to the stored link.

Where can I find my Google review link?

To locate your Google review link, follow these steps:

1. Visit your Google business listing using a computer.

2. Click on "See reviews."

3. Next, click on the blue box that says "Get more reviews."

4. Copy the link provided.

For detailed instructions, please refer to this link.

What measures does TrustHero take to ensure the product's quality?

TrustHero upholds rigorous quality control standards to guarantee the excellence of our products. Each card undergoes meticulous testing to ensure it functions flawlessly, exhibits durability, and meets all specified requirements.

TrustHero operates on a dropshipping model?

No, TrustHero does not operate on a dropshipping model. We exclusively sell our products from our own warehouses or the warehouses of our trusted full-field contractors.

All products purchased from TrustHero are already manufactured, quality controlled, packaged, and ready for dispatch.

With a global presence, TrustHero maintains its own network of warehouses in countries like the United States, the United Kingdom, Poland, and China.

When fulfilling an order, we determine the most efficient warehouse from which to dispatch the goods to our customers, ensuring swift delivery. Moreover, this approach enables us to provide worldwide shipping at no cost to our customers.

Advantages of Review Cards

What kinds of businesses benefit most from using the TrustHero Google Review Card?

NFC Review Cards can be immensely beneficial for a diverse array of businesses, spanning various industries such as contractors, electricians, movers, plumbers, restaurants, cafes, hotels, travel agencies, medical facilities, and beauty salons. These cards serve as powerful tools for collecting valuable feedback from customers, which is crucial for enhancing customer satisfaction and attracting new clientele.

Moreover, it's essential to note that reviews play a significant role in local SEO (Search Engine Optimization), particularly for businesses with a physical presence. Positive reviews can greatly improve a business's visibility in local search results, making it easier for potential customers to find and choose them over competitors. Therefore, leveraging NFC Review Cards to encourage and facilitate the generation of positive reviews can be instrumental in bolstering a business's online presence and driving organic growth.

How is the card different from simply sharing my Google review link online?

The main difference lies in the level of convenience and attractiveness for customers. The TrustHero Google Review Card provides a physical object that can be easily handed to the customer in the real world, increasing the likelihood of them leaving a review. Additionally, the use of NFC and QR technologies simplifies the process for customers, eliminating the need for them to manually enter or navigate to a link online.

Are Review Cards effective?

Research shows that using Review Cards significantly increases the likelihood of customers leaving a review. They offer a simple and instant way to leave feedback, removing any barriers such as the need to search online or input information manually.

How should I use them?

For best results, it's recommended to distribute TrustHero Review Cards directly to customers during or after service delivery or product sales. This can be accompanied by a request to leave feedback about their experience. Additionally, they can be placed prominently in your business premises for customers to use at their discretion.

How to get more reviews

Is there a step-by-step guide on how to use the card with customers?

Absolutely! Utilizing the TrustHero Google Review Card with customers is straightforward. Here's a step-by-step guide:

Introduce the card: Familiarize your customers with the TrustHero Google Review Card, highlighting its purpose of collecting feedback and improving the business's online reputation.

Present the card: Hand the card to the customer during their visit or upon completion of their transaction. Ensure it's easily accessible and visible.

Explain the process: Briefly explain to the customer how they can leave a review using the card. For NFC-enabled devices, instruct them to tap the card with their phone, while for QR code scanning, advise them to scan the code using their phone's camera.

Encourage feedback: Politely encourage the customer to leave a review about their experience. Let them know their feedback is valuable and appreciated.

Thank the customer: Express gratitude to the customer for their time and feedback. Let them know you look forward to hearing about their experience.

By following these simple steps, you can effectively use the TrustHero Google Review Card to collect valuable feedback from your customers and enhance your business's online presence.

How does the TrustHero Google Review Card improve my business's Google search ranking?

The TrustHero Google Review Card can significantly enhance your business's Google search ranking through the following mechanisms:

Increased review quantity: By making it easier for customers to leave reviews using the Review Card, you can generate a higher volume of authentic reviews for your business. Google considers the quantity of reviews as a ranking factor, with businesses having more reviews often ranking higher in search results.

Enhanced review quality: Positive reviews collected through the Review Card can contribute to building a strong online reputation for your business. Google takes into account the quality and sentiment of reviews when determining search rankings, with businesses receiving predominantly positive feedback likely to rank higher.

Improved local SEO: Positive reviews play a crucial role in local SEO, particularly for businesses with a physical location. Google's local search algorithms prioritize businesses with high ratings and a significant number of reviews when displaying local search results. By leveraging the Review Card to accumulate positive reviews, you can improve your business's visibility in local search results and attract more potential customers.

Overall, the TrustHero Google Review Card serves as a powerful tool for enhancing your business's Google search ranking by facilitating the collection of positive reviews and strengthening your online reputation.

Is there a specific technique to use the card effectively? 

While using the TrustHero Google Review Card is simple, employing specific techniques can maximize its effectiveness. Here are some tips:

Timing is key: Present the Review Card to customers at the right moment, such as after completing a purchase or receiving a service. Customers are more likely to leave a review when their experience is fresh in their minds.

Personalize the request: Tailor your request for feedback to each customer, expressing genuine interest in their opinion. A personalized approach can encourage customers to take the time to leave a review.

Provide incentives: Consider offering incentives such as discounts or exclusive offers to customers who leave reviews. This can motivate them to provide feedback and enhance their overall experience with your business.

Follow up: If a customer expresses interest in leaving a review but doesn't do so immediately, follow up with a gentle reminder. A brief follow-up message or email can prompt them to take action and leave a review.

By implementing these techniques, you can use the TrustHero Google Review Card effectively to collect valuable feedback from customers and strengthen your business's online reputation.

About Google Reviews

Why is it vital to avoid fake reviews?

Avoiding fake reviews is crucial for maintaining the credibility and integrity of your business. Fake reviews not only deceive potential customers but also violate ethical standards and can lead to severe consequences, including damage to your reputation, loss of trust, and potential legal implications. Authentic reviews provide valuable insights for potential customers and contribute to building a trustworthy brand image. By prioritizing authenticity and transparency in your review collection process, you can foster genuine trust and loyalty among your customer base.

Why choose reviews on-the-spot?

Opting for on-the-spot reviews offers several advantages for your business. By collecting reviews immediately after a customer interaction or transaction, you capture genuine feedback while the experience is still fresh in the customer's mind. This results in more authentic and detailed reviews, as opposed to delayed or generic feedback obtained through other methods. Additionally, on-the-spot reviews demonstrate proactive engagement with customer satisfaction, showcasing your commitment to providing excellent service and addressing any concerns promptly.

What are the benefits of collecting Google reviews for my business?

Collecting Google reviews offers numerous benefits for your business, including:

Enhanced credibility and trust: Positive Google reviews act as social proof of your business's reliability and quality, helping to build trust among potential customers.

Improved online visibility: Google reviews contribute to your business's local SEO efforts, increasing its visibility in local search results and attracting more potential customers.

Increased customer engagement: Encouraging customers to leave reviews fosters ongoing engagement and interaction, strengthening your relationship with your customer base.

Valuable feedback: Google reviews provide valuable insights into your business's strengths and areas for improvement, allowing you to make informed decisions to enhance customer satisfaction.

Overall, collecting Google reviews is a powerful strategy for enhancing your online reputation, attracting new customers, and fostering long-term success for your business.

Why is it important to have a Google listing for my business?

Having a Google listing for your business is essential for several reasons:

Increased visibility: A Google listing ensures that your business appears in Google search results and on Google Maps, making it easier for potential customers to find you.

Improved credibility: A verified Google listing adds legitimacy to your business and instills trust among potential customers.

Enhanced customer engagement: A Google listing provides valuable information about your business, including contact details, opening hours, and customer reviews, facilitating engagement with your target audience.

Local SEO benefits: A well-optimized Google listing can boost your business's visibility in local search results, helping you reach more local customers and drive foot traffic to your physical location.

Overall, having a Google listing is crucial for maximizing your online presence, attracting new customers, and growing your business.

What does "local SEO" mean?

Local SEO refers to the process of optimizing your online presence to improve visibility in local search results. It involves optimizing your website, Google My Business listing, and other online assets to rank higher in local search queries relevant to your business. Local SEO strategies typically include optimizing business listings, obtaining customer reviews, and implementing location-based keywords to target local customers effectively. The goal of local SEO is to increase your business's visibility in local search results, attract more local customers, and drive foot traffic to your physical location.

What is Google My Business?

Google My Business (GMB) is a free online tool provided by Google that allows businesses to manage their online presence across Google's platforms, including Google Search and Google Maps. With Google My Business, businesses can create and optimize their Google listing, manage customer reviews, update business information such as hours of operation and contact details, and engage with customers through posts and messages. Having a well-optimized Google My Business listing is crucial for maximizing your business's online visibility, attracting more customers, and driving conversions.

Are reviews only for unhappy customers?

No, reviews are not only for unhappy customers. While unhappy customers may be more motivated to leave reviews to express their dissatisfaction, positive reviews are equally valuable for your business. Positive reviews act as social proof of your business's quality and reliability, helping to build trust among potential customers and encourage them to choose your business over competitors. Encouraging satisfied customers to leave reviews can help balance out negative feedback and showcase your business's strengths and positive attributes.

Will reviews help my ranking on Google?

Yes, reviews can help improve your business's ranking on Google, particularly in local search results. Google considers various factors when determining search rankings, including the quantity, quality, and recency of reviews. Businesses with a higher number of positive reviews and a consistent stream of fresh feedback are more likely to rank higher in local search results. Additionally, positive reviews contribute to building trust and credibility with both Google's algorithm and potential customers, further enhancing your business's visibility and ranking on Google.

How to handle and respond to negative reviews in a realistic business environment?

Handling negative reviews in a realistic business environment requires a thoughtful and empathetic approach. Here are some tips:

Respond promptly: Address negative reviews promptly to show that you take customer feedback seriously and are committed to resolving issues.

Apologize and empathize: Begin your response by apologizing for the customer's negative experience and expressing empathy for their concerns.

Offer a solution: Offer a solution or compensation to address the customer's complaint and demonstrate your commitment to customer satisfaction.

Take the conversation offline: Encourage the customer to contact you directly to discuss their concerns further and resolve the issue privately.

Learn from feedback: Use negative reviews as an opportunity to identify areas for improvement and make necessary changes to enhance the customer experience in the future.

By handling negative reviews professionally and proactively addressing customer concerns, you can turn a negative experience into a positive opportunity to showcase your commitment to customer satisfaction and improve your business's reputation.

Do Google Review Cards influence the search rankings of my business?

Yes, Google Review Cards can influence the search rankings of your business, particularly in local search results. By encouraging customers to leave reviews using Google Review Cards, you can increase the quantity and quality of reviews for your business, which are important ranking factors for Google's local search algorithm. Positive reviews contribute to building trust and credibility with both Google's algorithm and potential customers, ultimately improving your business's visibility and ranking in local search results. Additionally, Google Review Cards demonstrate proactive engagement with customer feedback, further enhancing your business's online reputation and search ranking over time.

Order and Delivery

How do I order one?

Place your order directly on the TrustHero website.

Can I cancel my order after placing it?

Yes, you can cancel your order after placing it, but it's essential to act quickly. If you need to cancel your order, please contact the TrustHero team as soon as possible. While we strive to process orders promptly, we understand that circumstances may change, and you may need to cancel your order. We will do our best to accommodate cancellation requests if the order has not been dispatched. However, once the order has been shipped, we may not be able to cancel it. Therefore, it's crucial to reach out to us at your earliest convenience to discuss your cancellation request. Our team will work diligently to assist you and provide the best possible solution.

How soon will my card be delivered after purchase?

We typically ship orders on the same day they are received, as long as it's before 4:00 PM on a working day. Orders received after this time will be dispatched on the following working day.

Delivery times can vary between 3 and 15 working days, depending on your location.

Once your order has been processed, we'll send you an email with the tracking number so you can monitor its progress.

Do I get discounts on bulk purchases?

Yes, TrustHero offers enticing volume discounts for customers interested in buying multiple cards. You can find detailed information about these discounts on each product page.

If you're considering ordering more than 50 items (including cards, racks, or plates), please feel free to reach out to us at shop@trusthero.io. We'd be happy to assist you further and provide personalized assistance with your bulk order.

What is the return policy if the card doesn’t meet my expectations?

TrustHero offers a 30-day money back guarantee. If the card doesn't meet your expectations within that time frame, you can return it for a full refund. Learn more about the return policy here. 

Customer Support

What if I have further queries or require support?

At TrustHero, providing exceptional support to our customers is our top priority. If you have any questions or need assistance, you can reach out to our team via email at support@trusthero.io. We'll be delighted to help you with your query and ensure you have a positive experience.

Furthermore, you can find comprehensive information about TrustHero products in our Help Center. We've designed it to be a valuable resource for answering any inquiries you may have.

About TrustHero

Why should businesses choose the TrustHero Google Review Card?

Ease of Use: The TrustHero Google Review Card simplifies the process of collecting reviews from customers. With modern technologies like NFC and QR codes, businesses can effortlessly gather feedback from satisfied customers without any hassle.

Customization and Security: TrustHero stands out from competitors by offering customizable cards with unique identification numbers for added security. Each card contains a high-quality NFC chip and a dynamic QR code, ensuring reliability and authenticity.

Access to Full-Fledged Software: In addition to the cards themselves, TrustHero provides customers with access to comprehensive software for managing reviews effectively. This software enhances the overall review collection and management process.

Positive Impact on Online Reputation: By leveraging the TrustHero Google Review Card, businesses can significantly improve their online reputation. Positive reviews collected through the card contribute to building trust among potential customers and enhancing the business's visibility in search results.

Expert Support: TrustHero prioritizes customer support, offering assistance via email and providing detailed information about products through their helpdesk. This ensures that businesses have the support they need to maximize the benefits of using the TrustHero Google Review Card.

How long has TrustHero been a market player?

TrustHero has been a prominent player in the market for over six years. During this time, our dedicated team has been diligently developing innovative products and software solutions tailored to meet the needs of businesses. We take pride in our commitment to customer satisfaction and continuously endeavor to deliver exceptional service to all our clients.

Are there any additional tools or resources TrustHero offers to complement the Google Review Card?

TrustHero provides a comprehensive suite of tools and resources designed to enhance the effectiveness of the Google Review Card.

Firstly, TrustHero offers physical items equipped with NFC and QR technologies, including Review Cards, Stands, and Plates. These physical items streamline the process of collecting feedback from customers, making it easier to gather valuable insights and reviews.

In addition to the physical items, TrustHero offers software solutions specifically tailored for small and medium-sized businesses. This software facilitates the entire review and reputation management process, encompassing tasks such as review collection, review management, display of reviews on the website, and management of local SEO rankings.

By combining Review Cards, Stands, and Plates with innovative software solutions, TrustHero empowers businesses to implement a comprehensive strategy for managing reviews and enhancing their online reputation effectively.

How often does TrustHero update its features or offer new products?

TrustHero is committed to continuous improvement and innovation across its range of products and technology.

We regularly launch new physical products, such as Review Cards, Stands, and Plates, to facilitate feedback gathering for businesses.

Moreover, our software undergoes regular enhancements and updates every two weeks. These updates are aimed at improving functionality, enhancing user experience, and ensuring that our customers have access to the latest features and capabilities.

By staying agile and responsive to market needs, TrustHero strives to provide businesses with cutting-edge solutions for managing reviews and enhancing their online reputation.